Patient Experience Technology Market Share on the Rise, Rapid Growth and Innovative Trends Revolutionizing Patient-Centric Care

Mayur Pande
3 min readJul 25, 2023

The global Patient Experience Technology market is witnessing significant growth, as healthcare providers prioritize patient satisfaction and engagement by adopting innovative patient experience solutions. This market is driven by the growing focus on patient-centered care, quality improvement initiatives, and the need to create positive healthcare experiences for patients.

Patient Experience Technology encompasses a range of digital solutions designed to improve patient interactions and overall satisfaction during their healthcare journey. These solutions include patient portals, mobile health applications, virtual health assistants, and real-time patient feedback systems.

Patient portals enable patients to access their health records, schedule appointments, and communicate securely with healthcare providers. Mobile health applications provide patients with convenient access to healthcare resources, personalized health information, and reminders for medication and appointments.

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Virtual health assistants, powered by artificial intelligence, assist patients in navigating their healthcare journey, answering their queries, and providing personalized health recommendations. Real-time patient feedback systems enable healthcare providers to gather feedback from patients, identify areas for improvement, and enhance the overall patient experience.

Market growth is further fueled by the shift towards value-based care and the growing emphasis on patient engagement and empowerment. Patient Experience Technology plays a crucial role in fostering a strong patient-provider relationship, improving health outcomes, and driving patient loyalty.

Key players in the global Patient Experience Technology market Sodexo, Vocera Communications, Aramark, CipherHealth, Accenture, Huron Consulting Group, Qualtrics, GetWell, Press Ganey Associates, HybridChart, and other players.

These companies are at the forefront of developing cutting-edge patient experience solutions tailored to meet the diverse needs of healthcare providers and improve patient satisfaction and engagement.

Patient Experience Technology Market Segmentation as Follows:

By Facility Type

  • Acute care facility
  • Acute Hospitals
  • Military Treatment Facility
  • Children Hospitals
  • Academic medical center
  • Ambulatory Surgery Center
  • Post-Acute Care Facility
  • Skilled Nursing Facility
  • Long term acute facility
  • Other
  • Non-Acute care Facility
  • Clinics
  • Physician Office

By Component

  • Technology
  • Patient Rounding
  • Consulting Services
  • Patient experience survey

Geographically, North America currently dominates the global Patient Experience Technology market, attributed to its advanced healthcare infrastructure, patient-centric care models, and widespread adoption of digital health solutions.

However, the market in Europe, Asia-Pacific, and other regions is also witnessing substantial growth, driven by increasing investments in healthcare IT, rising patient expectations for digital healthcare experiences, and a focus on delivering patient-centered care.

As the global Patient Experience Technology market continues to evolve, it holds immense potential to transform healthcare delivery, patient engagement, and healthcare outcomes. The market’s growth trajectory is expected to be fueled by continuous technological innovations, research collaborations, and a focus on leveraging Patient Experience Technology to deliver patient-centered and value-driven healthcare services.

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